{"id":105,"date":"2026-09-06T19:43:17","date_gmt":"2026-09-06T17:43:17","guid":{"rendered":"https:\/\/socialworld.bot\/help\/i-paid-but-i-cannot-see-the-channel\/"},"modified":"2026-09-06T19:43:17","modified_gmt":"2026-09-06T17:43:17","slug":"i-paid-but-i-cannot-see-the-channel","status":"publish","type":"gc_kb_article","link":"https:\/\/socialworld.bot\/it\/help\/i-paid-but-i-cannot-see-the-channel\/","title":{"rendered":"I paid but I cannot see the channel"},"content":{"rendered":"<p><!-- gc_kb_sw_kein_zugang_v1 --><\/p>\n<p class=\"gc-kb-lede\"><strong>Access follows payment automatically, so this is nearly always one of three things.<\/strong> None of them needs you to pay again \u2014 and paying again is the one thing that makes it harder to fix.<\/p>\n<h2>1. The payment has not finished<\/h2>\n<p>Card payments can be confirmed a moment after your bank tells you they went through. Wait a minute and message the bot again: it re-checks your status.<\/p>\n<h2>2. You are looking at the wrong channel<\/h2>\n<p>Most creators run a public channel and a private one. The public one is the advertising; the private one is what you paid for. Check whether the bot sent you an invitation link \u2014 that link is the private channel.<\/p>\n<h2>3. You left the channel earlier<\/h2>\n<p>If you left the private channel yourself, the bot does not force you back in. Message it and ask for the link again; your subscription is untouched.<\/p>\n<h2>Still nothing<\/h2>\n<p>Contact <span translate=\"no\">Support<\/span> with the creator&#8217;s name, the date and the amount. We can see the payment and the channel from both sides, and we will tell you which of the two is stuck instead of guessing. <strong>Please do not buy it a second time<\/strong> \u2014 a duplicate payment has to be refunded before anything else can be sorted out.<\/p>","protected":false},"excerpt":{"rendered":"<p>The three things that actually cause this, in the order worth checking.<\/p>","protected":false},"author":0,"featured_media":0,"template":"","meta":{"footnotes":""},"gc_kb_audience":[24],"gc_kb_category":[59],"gc_kb_support_category":[],"class_list":["post-105","gc_kb_article","type-gc_kb_article","status-publish","hentry","gc_kb_audience-customer","gc_kb_category-subscriptions"],"_links":{"self":[{"href":"https:\/\/socialworld.bot\/it\/wp-json\/wp\/v2\/gc_kb_article\/105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/socialworld.bot\/it\/wp-json\/wp\/v2\/gc_kb_article"}],"about":[{"href":"https:\/\/socialworld.bot\/it\/wp-json\/wp\/v2\/types\/gc_kb_article"}],"version-history":[{"count":0,"href":"https:\/\/socialworld.bot\/it\/wp-json\/wp\/v2\/gc_kb_article\/105\/revisions"}],"wp:attachment":[{"href":"https:\/\/socialworld.bot\/it\/wp-json\/wp\/v2\/media?parent=105"}],"wp:term":[{"taxonomy":"gc_kb_audience","embeddable":true,"href":"https:\/\/socialworld.bot\/it\/wp-json\/wp\/v2\/gc_kb_audience?post=105"},{"taxonomy":"gc_kb_category","embeddable":true,"href":"https:\/\/socialworld.bot\/it\/wp-json\/wp\/v2\/gc_kb_category?post=105"},{"taxonomy":"gc_kb_support_category","embeddable":true,"href":"https:\/\/socialworld.bot\/it\/wp-json\/wp\/v2\/gc_kb_support_category?post=105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}